Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer’s warranty. The manufacturer’s warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law.
Products come with manufacturer warranty which starts from the date the product was invoiced. You must retain the purchase invoice for potential future warranty claims. Toodolla acts as an agent in the warranty process. Products excluded from warranty are software, games and consumables.
As warranty procedures vary from manufacturer to manufacturer you should seek technical support from the manufacturer first. If the manufacturer directs you to return the product back to us then you should contact us using the Contact Us tab.
